Shipping policy

Shipping Policy

Where we ship
We currently ship to the United States.

Processing time
Orders are processed within 1 to 3 business days after payment (not including weekends or holidays).

Delivery time
Once shipped, most orders arrive within 7 to 15 business days. Delivery times can be longer during holidays or peak seasons.

Shipping cost
Shipping is free on all US orders.

Tracking
As soon as your order ships, we will email you a tracking number so you can follow your package.

Lost or delayed packages
If your tracking has not updated in 10 days, or your package has not arrived within 20 business days, email us at stepstrongsupport@gmail.com and we will help you right away, including sending a replacement or a refund if the package is lost.

Wrong address
Please double-check your shipping address at checkout. If you notice a mistake, email us within 12 hours of placing your order so we can try to fix it before it ships.