Refund policy

30-Day Return & Refund Policy

We want you to be happy with your order. If something isn't right, you have 30 days from the day your order is delivered to contact us.

Damaged, defective or wrong item
If your item arrives damaged, defective, or is not what you ordered, email us at stepstrongsupport@gmail.com within 30 days of delivery with your order number and a photo of the item. We will send you a free replacement or a full refund, whichever you prefer. You will not need to send the item back.

Changed your mind
You can return unused items in their original packaging within 30 days of delivery. Email us first and we will send you the return address. Return shipping costs are paid by the customer. For hygiene reasons, we cannot accept returns of opened tape packs or sleeves that have been worn, unless they are defective.

Refunds
Once your return is approved, your refund will be issued to your original payment method within 5 to 10 business days. Your bank or payment provider may take a few extra days to show it.

Questions
Email us any time at stepstrongsupport@gmail.com. We reply within 1 to 2 business days.